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Frequently Asked Questions

Can u fit the rubber wheels on the "H20 MINI" ?

Hi, sorry to tell you that the rubber wheels aren't compatible with H20MINI.

Can I get on a plane with it checked out as a carry on

You can't carry the board on the plane,airline regulations cannot carry batteries over 160wh, and our skateboard battery has a capacity of 270wh.

Can u fit the rubber wheels on the "H20 MINI" ?

Hi, sorry to tell you that the rubber wheels aren't compatible with H20MINI.

Are these different than the 65mm set of PU wheels that came with my h20t?

Hi, these PU wheels are as same as the set of PU wheels that came with h20t.

Are these different from the extra set of PU wheels I got with my h20t?

Hi, those wheels are the same as your extra PU wheels.

What is the exact AH capacity on this electric skateboard?

Hi, the battery capacity of this model is 12AH.

my remote to my team g h20t won't charge at all is there anything I can do

Hi, please try to use another charging cable for a try. If the problem still remains, please send an email to market@teamgee.com with your order number and the problem detail. Our support team will help you solve the problem. No worries.

In the settings menu to change the units of measurement from km to miles, there is a speed option that is not talked about in any of your manuals. Does this change the reading that the remote reports or the speed of the board itself?

Thanks for your question. The new version remote comes with a speed and distance reading function in miles. The old version Teamgee sea horse remote has only speed and range display in KPH/KM. Please click this link for more details on the newest remote control: https://www.teamgee.com/blogs/blog/the-latest-remote-control-is-coming-by-teamgee

Can I get on a plane with it checked out as a carry on

You can't carry the board on the plane,airline regulations cannot carry batteries over 160wh, and our skateboard battery has a capacity of 270wh.

Hi I bought this remote but there is no hole to stick a toothpick to pair it like the video says to do?! What do I do to pair this remote to my skateboard

Hi, the remote without the hole is the new version. This is a video of how to use the new remote for you to refer: https://www.youtube.com/watch?v=ipp7kOGEpYQ

I need any replacement hub sleeves for the h20mini that are available. I cannot use my board until I get new sleeves. I would love to be able to use the rubber wheels that are on the h20t. I would do whatever is needed to make that switch. Cloud wheels would be amazing.

Hi, please click the "black" option on this link, you can order the H20MINI sleeves for replacement here:

https://www.teamgee.com/collections/skateboard-accessories/products/replaceable-hub-motor-urethanes-pu-sleeve-for-teamgee-skateboard-h6?variant=29515211735093

What is the diameter of the cap?

The diameter of the cap is the 70mm.

Hello, just wondering that can this deck installed on H20 mini. I mean I want to change the deck from H20 mini to H20. Just the deck, not anything else, by using the same kits. Thank you

Hello, this deck is compatible with H20mini components. But please note that any and all damage caused by modifications is not covered under the warranty.

How long will it take to get to washington?

Hi, we have H5 in our California warehouse.� ETA 4~7 days to delivery and we provide free shipping.

What kind of battery is in the DIY kit? What's the voltage and amps?

Hi, it is a 36V/2.2 AH battery.

Hi, what is the max acceptable rider weight and height, what are the lenght/width of the board? Thanks.

Hi, the max load of H20T is 130kg, and there isn't a rider's max height limit. The deck is 38*9 inches.

Does this come with the hardware and backing plate to attach the hub motor? I don't see it in the photos, so if not, how can I included that?

Hi, it is a whole truck and you don't need to order other parts.

I saw somebody asked about the spelling on the H5, how it would impact the performance and speed. I’m not too worried about that the roads are kind of rough ride live and I don’t go near the top speed. So with these fit the board? Thank you very much.

Hi, the wheels can't fit the H5. Our test shows that the H5 performance is not satisfying when we put the rubber wheels on it as the motor power of H5 is not enough to handle the infriction between the ground and rubber wheels very well, which results in H5 being unable to reach its standard speed, climbing ability, and cruising range. So we don't recommend you to put these rubber wheels on H5.

Does this remote control work with the H20 mini ?

Hi, this seahorse remote control is compatible with the new version of H20MINI. 

We recently launched a new version of H20MINI with LINGYI ESC instead of Hobbywing.

But if your H20MINI comes with the Hobbying ESC, please order this remote if you need replacement: https://www.teamgee.com/collections/skateboard-accessories/products/teamgee-remote-control-for-teamgee-h20-mini

I really wish you had a floor stand for my longboard. Since you only have this wall mount, how does it work? Have a pic so I can see how it might look? Will wheels touch wall?

Hi, the skateboard wouldn't touch the wall as the mount come with a tilt angle.

Is it possible to change the battery from 7.5AH to 9.6AH or does the board have to be sent to the dealer for this?

Hi,  you can order a new 9.6ah battery on our website to upgrade your board to 9.6ah one. Both the 7.5ah and 9.6ah batteries are compatible with the H20. :)

Are these lithium ion batteries?

Yes, it is a lithium-ion battery.

What happens if the weight limit is exceeded by 10-20%? Does the top speed/acceleration just decrease, or is the motor at risk of overamping or premature failure?

Hi, if the weight limit is exceeded the board's max load, it will impact the board's climb ability, top speed, and range.
So we recommend you order the board with a bigger max load.

How do u connect a new controller

Hi, may we know do you want to pair the remote with the controller/ mainboard?
Hope this article can help you: https://www.teamgee.com/blogs/blog/the-latest-remote-control-is-coming-by-teamgee

Can i switch the whddls? For example : Rubber to PU wheels?

Yes, the H20T is compatible with both the rubber wheels and PU wheels.  Besides, for a limited time only, we will send you a set of PU wheels ($79.99 value) for free with your H20T orders. You can switch easily between the rubber wheels and PU wheels matching your board to the terrain.   

is there a way to put it in like neutral mode if the battery dies or if i dont want to use the battery anymore so i can just pump manually?

Yes, you can ride the board like a normal skateboard if the battery dies.

Does it come with the Bolts and the Plate needed for mounting?

Yes,  it is.

Where can I buy replacement wheels for my h20 mini?

Would you please send an email to market@teamgee.com with your question? Our support team will help you with ordering the wheels and sleeves. No worries.

Can I use a universal remote control for replacement?

Hi, the remote control must be compatible with the mainboard built-in your board. So universal remote is unlikely can pair with it.

What is the waranty period on the H20 main board? Less than one season of usage seems pretty short for a lifespan.

Hi, we provide 3 months warranty.The main board can usually be used for several years, but avoid water in the main board.

How long does it take for these tires to be delivered to Germany?

Hi, we have electric skateboards in stock in our Poland warehouse at present, ETA 5~7 days to deliver. Other accessories from China by air shipping, ETA 8~14 days to deliver. :)

When my board is fully charged does the red light go green because I am worried I'm overcharging my board

Hi, the red light will change to green light when the board fully charged. Please don't worry, the battery has an overcharge protection design. :)

Just wondering if can the battery upgrade to 9.6ah on H20 mini? And the battery on the list of accessories is 9.6ah?

Yes, the H20mini is compatible with the 9.6ah battery. Please send an email to market@teamgee.com before ordering it. Our support team will help you.

Do you sell replacement hub sleeves for the rear wheel or do you have to replace the whole hub?

Yes, the rear PU sleeves for H20mini are temporarily out of stock, but we currently have H20mini front wheels for replacement in stock, please write an email to our support team if you need to order them. Email box:  market@teamgee.com

Do you deliver to England for h20 and if so how long will it take. Also can you give me a free h20

Hi, we currently have H20-7.5ah in our Poland warehouse. ETA 12~17 days to deliver to UK as we need to use German warehouse as interchange spot due to the Brexit impact.

(2021.8.2)

What are the dimensions of this deck?

Hi, the deck dimensions of this board are 31 inches*9 inches*0.4 inches.

Hello sir, I've got a H20 and I would like to know if the 4 rubber wheels set is the one at 169.75€. Tell me please if I didn't need anything else to ride with More comfort, thank you very much.

Hi, the rubber wheels are compatible with H20.

Please feel free to send an email to market@teamgee.com if you have any questions.

Here is the rubber wheels link: https://www.teamgee.com/collections/skateboard-accessories/products/rubber-wheel-for-h20t

Does the H20 Mini come with the wall bracket? Or do we have to purchase the bracket separately?

Hi, H20mini doesn't come with the wall bracket. So you may need to order it separately.

will this fit the Lycaon GR? and what's the deferent in the three packages offered (Aluminum alloy), (Front), and (Back)?

Hi, the rubber wheels are compatible with Lycano GR. The packing list including 2 pcs front wheels, 2 pcs motor sleeves, 2 pcs metal motor caps, 2 pcs bearings, and screws.

Do you also import to the Czech Republic? If so, how long does the transport take?

Hi, we have H5, H9, and H20 (7.5ah & 9.6ah ) in our EU warehouse, EAT 4~7 days to arrive. And 12~15 days shipping for other models from China by air.
And we provide free shipping to EU countries and will cover the import taxes, so no extra costs for you.

I see there is no option for the H20 mini. Even though the mini has 80mm wheels, will these 90mm work for the H20 mini?

Hi, the motors on H20mini are different from our other models. So the 90mm PU wheel can't be used on H20mini.

Will a 105MM tire also fit on this board ?

Dear customer,


We have 103mm rubber wheels, which are compatible with H20. You may interest in it.
https://www.teamgee.com/collections/skateboard-accessories/products/rubber-wheel-for-h20t

As long as the motor sleeves' inner shape can fit our motor, the wheels can be used on our boards.

Does the remote come with a charger

Sure, the remote come with a charger.

Do I have to turn the skateboard on when charging ?

Hi, you don't need to power on the skateboard when charging.

Have a nice day!

How many wares for h20T

600W.

Can I use cloud wheels on the h9 board

Hi, you may need top contact with cloud wheels.

Thanks for your understanding.

I have the single motor version is is it possible to upgrade to dual motors?

Hi. We recommend you to purchase a new skateboard.

If you wanna upgrade to dual motors, you need to change a new motor and a new main board.

It is better to purchase a new skateboard.

If I wanted to could I plug an H20T Battery into the H9 mainboard? And would the H9 Mainboard handle the H20T 600 W hub motors please

Hi, the main boards are different.

H20T battery match with H20T mian board.

H9 battery match with H9 mian board.

Is it possible to get colored wheels?

Hi, thanks for your contact.

H20T come with black PU wheels.But you can choose the color of the PU wheels if the board ship from factory.Please contact market@teamgee.com for more details. 

how long does the shipping take to the Netherlands, and are there any import costs? (I wasnt able to find any online).

Hi, the shipping fee to NZ is $250 USD and it may takes 18-22 days.

whats includes in the box

Hi, H20 come with a skateboard, a remote, a charger, an user manual.

whats includes in the box

Hi, H20 come with a skateboard, a remote, a charger, an user manual.

Can I put my h20t motors on the h5 esc???

Hi, the ESC of H20T and H5 are different. 


Feel free to let me know if you have any questions.

Do you Ship to Mexico?

Yes, we do. The shipping fee to Mexico is $250 USD per unit.

The H2OT comes with changeable wheels. Can I put the rubber tires on a H2O as well. I suspect their different chassis.

Sure. The rubber wheels are recommended for the H20/H20T only.

H2O vs H2OT , hard plastic tires vs rubber? Speed differences? Handling, carving differences? Battery consumption Differences? Does H2O come with both 7.5 and 9.6 batteries?

Hi, the main difference between them is H20T come with rubber wheels and bigger motor wheels. Both H20 & H20T have two battery verison, 7.5ah & 9.6ah battery.

Do you have shipping to UK ?

Yes, we can send parcels to UK from our Poland warehouse. Or we can ship parcels to you from China by air shipping directly.

What´s the meaning of T at the of H20T?

"T"="Teamgee"

The remote we received does NOT have the Control Code Key.... no hole to put in a paper clip. No holes anywhere. What do we do?

Hi, hope this link will help you: https://www.teamgee.com/blogs/blog/the-latest-remote-control-is-coming-by-teamgee

Can this be waterproofed further

Teamgee electric skateboards are rated as IP54 (Liquids Ingress Protection 54).
It means that protection assured against water splashing from any angle and protection assured against water jets projected by a nozzle (6.3mm) from any angle. Most of the electric skateboards are not made for wet/rainy day, so it is better not to ride an electric skateboard on a slippy road or in rain. Water gets into the metallic parts and causes rust, making bearings seize up and stick to your truck. It makes the bolts rust making it impossible to get the nuts off. Not to mention the electric components. Most of the water damage to electric skateboard was caused by the wheels rotating splashes water into motor wheels and ESC case during riding, which can eventually cause short-circuit.

Does the h20 mini have regenerative braking

No, it doesn't.

Do the 7,5AH and 9,6AH batteries have the same size?

Hi,

Yes, they are same size.(02/4/2021)

there is no hole on the back of the seahorse to click on. please let me know what I have to do.

Hi,

The seahorse remote has the new version.Hope this link will help you.https://www.teamgee.com/blogs/blog/the-latest-remote-control-is-coming-by-teamgee

Can you use it in grass or dirt?

We suggest you ride it on flat road.

Is the h-20 good with rugged roads, I live on very poorly paved roads and is bumpy to ride my scooter on, how will it go on poorly paved roads

Hi,

Only H20T come with rubber wheels. If the roads are poorly, l recommend you purchase H20T.

Hi, where can I download a user manual for this remote? I cannot find it anywhere. My question is how to set cruise control mode and how to change the brake modes. Thanks!

Hi there. Thanks for your contact.
This is the user manual : https://www.teamgee.com/pages/user-manual-download Please send a photo to market@teamgee.com of your remote for more details.
Waiting for your reply and have a nice day!

Does it come with Seahorse V20?

Hi there, seahorse V20 is latest remote. 
The remote control in the package is random, we cannot guarantee that you receive the latest version of the remote control.
Thanks for your understanding.
Have a nice day!

Is there an online user manual for the H20T?

For user manual, you can download it by this link:https://www.teamgee.com/pages/user-manual-download

Is it waterproof? Can I use it when it's raining or at least when it's wet?

Teamgee electric skateboards are rated as IP54 (Liquids Ingress Protection 54).
It means that protection assured against water splashing from any angle and protection assured against water jets projected by a nozzle (6.3mm) from any angle. Most of the electric skateboards are not made for wet/rainy day, so it is better not to ride an electric skateboard on a slippy road or in rain. Water gets into the metallic parts and causes rust, making bearings seize up and stick to your truck. It makes the bolts rust making it impossible to get the nuts off. Not to mention the electric components. Most of the water damage to electric skateboard was caused by the wheels rotating splashes water into motor wheels and ESC case during riding, which can eventually cause short-circuit.


We don't recommend you ride it on rainy day or wet road.

Feel free to let me know if you have any questions.

Have a nice day!

Is this for the 7.5ah battery or the extended battery ?

Hello,

It is for the 7.5 and the 9.6,and we will ask you for the picture of your battery to confirm the size of case you need.

Is there a warranty on the Remote?

Hello,

YES, remote come with 3 months warranty.
But when you riding you dropping the remote and make the remote can't work, this is not cover in it.

Can the remote change to mph

Hello. The latest remote can change to mph.
https://www.teamgee.com/blogs/blog/the-latest-remote-control-is-coming-by-teamgee

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